Using this store
By using the site or placing an order, you agree to these terms and the policies linked below. You must provide accurate contact, shipping and payment information and use the store only for lawful purposes.
Products and pet safety
Colors and handmade details may vary slightly from photographs. Pet bandanas and necklaces are decorative accessories for supervised wear only. They are not collars, leash attachments, restraints or chew toys. Remove them during sleep, bathing, swimming, rough play or any activity where they could snag. You are responsible for checking fit and condition before each use.
Prices, promotions and availability
Prices are shown in U.S. dollars. Promotions, compare-at prices and availability may change. Unless stated otherwise, promotions cannot be combined. We may correct genuine pricing or product-information errors before fulfilling an order and will provide a cancellation and refund option when appropriate.
Orders and payment
An order confirmation acknowledges receipt; it does not guarantee acceptance. We may decline or cancel an order for suspected fraud, payment failure, inventory error, shipping limitation or misuse of a promotion. Payments are processed securely by Stripe.
Shipping, returns and refunds
Shipping and returns are governed by the policies disclosed before payment: Shipping Policy and Return & Refund Policy.
Intellectual property
The Matchmate name, branding, photographs, product copy and site content are owned by Matchmate or used with permission. They may not be copied, sold or commercially reused without written permission.
Disclaimer and responsibility
To the extent permitted by law, products and the site are provided without warranties beyond those expressly stated. Nothing in these terms excludes rights that cannot legally be excluded. Matchmate is not responsible for indirect or consequential losses arising from misuse of a product or events outside reasonable control.
Governing law and changes
These terms are governed by applicable United States and New York law, without limiting mandatory consumer protections that apply where you live. We may update these terms, and the version in effect when you place an order will apply to that purchase.
Contact
Questions may be sent to info@matchmatepets.com. Matchmate is based in New York, United States.